Replyify Privacy Policy

Effective: May 21, 2018

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At Replyify, LLC ("Replyify," "Replyify Service", "we," "us" or "our"), values our users ("account", "you" or "your") first means privacy and upholds strict data protection standards in order to keep sensitive data and communications safe, private, and secure.

This Privacy Notice describes and governs what information we gather from you, how we use that information, and what we do to protect it. By using the Replyify Service and accepting the Terms of Service (TOS), you expressly consent to the information handling practices described in this Policy. If you do not want information about you to be used in the manner set forth in this Privacy Notice, please do not use the Replyify Service. This Privacy Notice is expressly incorporated into our Terms of Use. Your use of the Replyify Service and any personal information you provide through the Replyify Service are subject to this Privacy Notice and the Terms of Use at all times.

Replyify is committed to maintaining the privacy and security of any of your personal information on the website, through your connected applications, and with information supplied or received in any other manner. We pledge that:

  • When you connect your email account to Replyify, only the minimum amount of personal information required to fulfill our obligation to our customers will be accessed.
  • Our servers only store information related to emails you've sent or received via Replyify.
  • You own your data and it will be kept private according to this policy.
  • Employees of Replyify are trained on data protection and no one at Replyify will read, access or delete your emails without your prior and explicit consent.

If you or your organization acts as a Data Controller under 'General Data Protection Regulation (EU) 2016/679' you will need to sign or consent to an additional Data Processing Agreement ("DPA") with Replyify in order to process data in our Services. You may request a signed copy here in addition to accepting the the DPA explicitly through the Replyify application when creating your account or confirming your acceptance when logging in and making the appropriate selection to proceed.

  • If you are a Replyify user, you can access, change or delete your personal information at any time by logging into your account or submitting a request to dpo@replyify.com
  • If you are a Citizen of the EU, you can access, edit, object from processing and delete your personal information at any time: click here

Changes and Updates

We may periodically revise this Privacy Notice. Please revisit this page to stay current with any changes. The most recent version of this Policy will always be available on the Replyify Service. The effective date of any changes will be posted at the top of this page. For changes to this Privacy Notice that may be materially less restrictive on our use or disclosure of personal information you have provided to us, we will attempt to obtain your consent before implementing the change. Your continued use of the Replyify Service constitutes your agreement to this Privacy Notice and any future revisions. Notifications may be provided by email or our in-app notifications.

Information Replyify Collects

Replyify processes our customer's information as directed by our customer and securely stores this data. You have the right to access, edit, correct and delete your information. You have the right to withdraw consent for using your information and notifying a supervisory authority. We do not control the content of the emails or other communications created in Replyify nor do we control the collection methods or management of this data. We only use this data for the purpose of fulfilling our obligation to you or communicating with you and Replyify's partners regarding the Services.

We do not sell your Personal Information to any third party.

Replyify may collect two types of data about users: (1) information that you or others voluntarily submit to us (described below under "User-Supplied Information") and (2) technical data automatically collected from all visitors to the Replyify Service (described below under "Automatically Collected Data"). We may transfer Personal Information to companies that help us provide our Services. Transfers to subsequent third parties are covered by the Data Processing Agreements with our customers.

Replyify does not collect 'Sensitive Information' including personal financial account information, Social Security numbers, passport numbers, driver's license numbers or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial or health information. We do, however, process billing information and credit or debit card numbers for customers who have a paid plan with our service. This data is stored in a PCI-compliant 3rd party payment provider.

User-Supplied Information:

In using the Replyify Service, for example when you register with us, or if you send us an email, you will provide Replyify with data generally called "personally identifiable" information. If you choose to provide such information, you are giving Replyify permission to use and store that information consistent with this policy. Additionally, please know that when you register or sign in to the Replyify Service, you are not anonymous to us. Credentials that you (our clients) use to connect your Email Account to Replyify are encrypted and pseudonymised when stored in the database and we use https or SSL where possible to keep your data safe.

Mobile device information:

We may store your phone number, as well as information regarding your mobile device, including your mobile phone number, device type and operating system and information in your mobile phone's address book or in other applications as permitted by the functionality of such mobile device.

Profile Information:

To register for the Replyify Service, you will need to provide your email address and may be asked to authenticate and grant access to websites using open authentication methods. By doing so, you understand and authorize us to use all the information exposed to us pursuant to this Privacy Notice, including but not limited to your status updates, name, email address and information regarding your connections on social profiles like Linkedin, Google, Facebook or publicly available information acquired from a service provider. Replyify will limit the collection of information to what is necessary for us to provide the service and support for each user account.

Data Supplementation:

We may receive information about you or contacts in your address book from other third party sources, including publicly available of third parties from whom we have purchased data. This helps to enhance, update, combine, de-duplicate, and analyze our records to provide a more valuable service to you. The data you provide to us will only be used for the specific reason you designated.

Location:

You may allow the Replyify mobile application to have access to your location to provide helpful information and services based on where you are located (i.e., by allowing your mobile device to send us your location).

Automatically Collected Data:

The Replyify Service operating on a website automatically logs non-personally identifiable information such as Internet Protocol address ("IP Address"), a unique user ID, the content and pages that you access on the Replyify Service and the dates and times that you visit the Replyify Service. In addition, if you come to the Replyify Service via a link from another site, we may also track the source of that link. To utilize the service, you may grant us permission to import your contacts and email history by giving access to third party systems like your email account or social media account. We may import, update, create or modify versions of your email history, calendar, social media accounts, call logs, sms, and address book.

Google User Data:

If you connect and confirm permissions to a Gmail/Google Apps account to Replyify, we will securely access information from your account. This information may include access your inbox folder which is necessary for the core functionality of our Services work as intended.

We may store your authentication token and account email address. If you choose to disconnect your Gmail account or choose to close your Replyify account, any information from Google stored on our servers will be deleted permanently.

Cookies, Web Beacons, and Navigational Data

Like many other websites, the Replyify Service may send one or more cookies – small text files containing a string of alphanumeric characters – to your computer. Replyify may use cookies to track user traffic patterns as described above. Replyify may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Replyify Service. Persistent cookies can be removed. You can refuse cookies by turning them off in your browser, however, some features on the Replyify Service may not function properly if your cookies are disabled. Please review your web browser "Help" file to modify your cookie settings. We may also use information about how you use and navigate the Replyify application to help provide support and improve the Service. Here's a link to our Cookie Policy.

Web beacons (also called "gifs"), are electronic images Replyify may use in emails to help us to deliver cookies, count visits, track opens and downloads. You can disable use of web beacons for your Replyify campaigns in the Campaign and Account Settings.

Information we Obtain from Other Sources

We may collect information about you from other sources, including from partners, and from commercially available sources (such as data aggregators and public databases). The following are examples of information we may collect from other sources: Data including but not limited to email address, phone number, and social profile links.

In general, the types and amount of personally identifiable information we collect vary depending on the activity. Replyify endeavors to limit the collection of personally identifiable information to information we believe is minimally necessary to achieve our stated collection purposes.

The Way Replyify Uses Information

Replyify uses personally identifiable information to establish and enhance our relationship with you. Replyify may use the information that you provide, or that we collect, to operate, maintain, enhance, and deliver the various features and services found on the Replyify Service; as well as to track user-generated content and users to comply as a service provider with the DMCA and other applicable laws.

Replyify uses all of the information that we collect from users to understand and analyze the usage trends and preferences of our users, to improve the way the Replyify Service works and looks, and to create new features and functionality.Further, Replyify may use automatically collected data to: (a) remember your information so that you will not have to re-enter it during your visit or the next time you visit Replyify; (b) monitor your participation in various sections of the Replyify Service; (c) customize our service to you, including by providing you with recommendations and (c) monitor aggregate site usage metrics such as total number of visitors and pages viewed.

We may use your e-mail address for administrative communications such as notifying you of major Replyify Service updates, for customer service purposes, and to send privacy or security-related notices.

How Replyify May Disclose Information

Replyify does not share your personally identifiable information with other organizations for their marketing or promotional uses without your prior consent.

We may share your personally identifiable information with companies that provide services to us, including outside vendors, contractors, or agents who help us manage our business activities. Such entities only use your personal information in accordance with this Privacy Notice and for no other purpose than to provide us with necessary services.

Replyify may disclose personally identifiable information if required to do so by law or under the good faith belief that such action is necessary to comply with state and federal laws (including, without limitation, U.S. copyright or trademark laws) or respond to a court order, subpoena, judicial or other governmental requirement or warrant in a manner required by the requesting entity.

Replyify also reserves the right to disclose personally identifiable information that we believe, in good faith, is appropriate or necessary to take precautions against liability; enforce our Terms of Use; protect Replyify from fraudulent, abusive, or unlawful uses; to initiate, render, bill and collect for amounts owed to Replyify; to investigate and defend ourselves against third-party claims or allegations; to assist government enforcement agencies; to protect the security or integrity of the Replyify Service; or to protect the rights, property, or personal safety of Replyify, our Users, or others.

In the event that Replyify is acquired by, merged with, or our assets are transferred to, another entity, such entity may be able to use your personal information under the terms of this Privacy Notice.

In the event that Replyify is acquired by, merged with, or our assets are transferred to, another entity, such entity may be able to use your personal information under the terms of this Privacy Notice.

Access to Your Personal Information

If you register as a member of Replyify, you may update, correct, or delete your profile information and preferences at any time by e-mailing us dpo@replyify.com. To protect your privacy and security, we take reasonable steps to verify your identity before granting you account access or making corrections to your information. You are responsible for maintaining the secrecy of your unique password and account information at all times.

Children

Replyify does not knowingly collect or retain personally identifiable information about persons under 13 years of age. Any person who provides their personal information to Replyify through this website represents that they are 13 years of age or older. If Replyify learns that personally identifiable information of persons under the age of 13 years has been collected on the Replyify Service without verifiable parental consent, then Replyify will take the appropriate steps to delete this information.

If you are a parent or guardian and discover that your child under the age of 13 has obtained a Replyify Service account, then you may alert Replyify at dpo@replyify.com and request that Replyify delete that child's personal information from its systems.

Data Security

Replyify uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. However, no data transmissions over the Internet can be guaranteed to be 100% secure. We cannot, therefore, ensure or warrant the security of any information you transmit to Replyify, and you do so at your own risk. Please know that although we make our best efforts to keep your information secure, this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

If Replyify learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. By using this website or providing personal information to us you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of this website. Replyify may post a notice on the Replyify Service if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach, or to opt out of receiving electronic notice you should notify us at dpo@replyify.com.

Data Retention

Our intention is to retain your information for as long as we consider it potentially useful in contacting you about the Service or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements and rights, or if it is not technically reasonably feasible to remove it. If you wish to cancel your account or request that we no longer use your information to provide you Services, you may delete your account.

If you provide information to our customers as part of their use of the Replyify Service, our customers may decide how long to retain the personal information they collect from you. We will provide the customer with access to all information if the customer terminates their agreement with the Service. After termination, we may delete all customer information, including your Personal Information, from the Replyify Service within a 60 day period of time.

International Transfer of Information

Except as expressly provided otherwise, this document addresses only the use and disclosure of information that the Replyify Service collects from you or that you disclose to us. If you disclose your information to others besides Replyify different rules may apply to their use or disclosure of the information you disclose to them. Replyify does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.

Third Parties

Except as expressly provided otherwise, this document addresses only the use and disclosure of information that the Replyify Service collects from you or that you disclose to us. If you disclose your information to others besides Replyify different rules may apply to their use or disclosure of the information you disclose to them. Replyify does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.

Contact

Please contact Replyify with any questions or comments about this Privacy Notice, your personal information, our third-party disclosure practices, or your consent choices by e-mail at dpo@replyify.com.

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